Customer Support and Representative (German and Russian)

Main Responsibilities:

• Effectively handle new and existing client base and customer support.
• Excellent customer service and complaints handling experience.
• Handling and resolving customer complaints.
• Ability to be working in shifts, including night and weekend shifts.
• Previous experience in a customer service environment, is an advantage.
• Professionalism, patience, and a “people-first” attitude
• Fluency in English, German and/or Russian is mandatory. Knowledge of any other European language is an advantage.

Requirements:

• Ability to multitask and prioritize
• Customer-focused mindset
• Team player that can also work independently
• Excellent communication and problem-solving skills
• Applicant should hold an EU citizenship.

What we offer

• A competitive salary that fits your starting skills and your knowledge progression;
• A bonus scheme & yearly wage increase minimum;
• Long-term career prospects;
• The opportunity to contribute your skills and knowledge to the development of a global operation and to be a part of that success.

Interested candidates need to send their CV's to career@aufelia.com by mentioning the position in the subject area.